Privacy Policy


Your privacy is important to FREIGHT 21 (ACN 124 030 039). We are committed to the Privacy Laws and the National Privacy Principles and we can assure you that all reasonable measures will be taken to maintain security of information you have supplied to us. This statement outlines our policy on how we manage your personal information.


Personal and sensitive information:

Personal information is any information about you collected whilst booking a shipment with us. This includes (but is not limited to) information such as: your Name, street address, phone number, email address, credit card details, place of work and other information obtained by us in connection with your online booking.


Where is the information stored?

Within our booking system and our main data base.


How your information is stored:

We take all care to preserve the security of cookie and personal information in accordance with legal guidelines. If your browser is suitably configured it will advise you whether the information you are sending will be secure. We currently use Equifax Secure 256bit SSL encryption.

Unfortunately no data transmission over the internet can be guaranteed as totally secure, however we regularly review developments in online security.


Who has access to this information?

Employees of Freight 21 along with other companies involved in the design, maintenance and upkeep of our website and software. This may include, our financial institution, website engineering company and IT Consultants.


How your information is used:

To perform the services you have contracted us to perform which may include:

  • Processing of your booking

  • Providing you with confirmation of your booking

  • Addressing any feedback or complaints you may have

  • Any purpose which is related to developing, improving or marketing our services.

Who your information may be disclosed to:

  • CARRIERS and their employees or sub contractors, contracted by Freight 21 to perform the services you have requested.

  • Employees of Freight 21

  • Our business associates for purposes directly relating to the purpose for which personal information is collected.

  • Any person with a lawful entitlement to obtain the information.

Method of Sale

Freight 21 is solely a web based company and only accepts online website purchases.


Site Security Policy

We take all care to preserve the security of cookie and personal information in accordance with legal guidelines. If your browser is suitably configured it will advise you whether the information you are sending will be secure. We currently use an Equifax Secure 256bit SSL certificate.

Unfortunately no data transmission over the internet can be guaranteed as totally secure, however in conjunction with our Website Engineers and Financial Institution we regularly review developments in online security.

We use technology such as secure site certificates and secure socket layers to ensure your information is as secure as possible.


Complaints

If you have a complaint about the way we have dealt with your personal information, please contact us on (07) 3368 1068 and ask to speak with the General Manager.

We will make all reasonable attempts to respond to your compliant.